Technical Account Manager • Lead

Who you are

You have a proven track record in managing customer-facing teams, ideally in a technical environment — your experience includes leading teams that support complex deployments and ensuring customer satisfaction. You excel in operational governance and have a knack for building strong relationships with clients, understanding their needs, and driving successful outcomes. Your leadership style is collaborative, and you thrive in environments where you can empower your team to achieve their best work.

You possess excellent communication skills, allowing you to engage effectively with both your team and executive stakeholders — you can articulate complex technical concepts in a way that resonates with diverse audiences. Your strategic mindset enables you to identify growth opportunities and strengthen partnerships with key clients, ensuring long-term success for both the customer and the organization.

What you'll do

As the Manager of Technical Account Managers, you will lead a team responsible for supporting Axon's most strategic public safety customers — your team will act as the operational extension of Axon within agency environments, driving the successful deployment, stabilization, and adoption of Axon's hardware and software solutions. You will be accountable for scaling predictable execution across a diverse portfolio of agencies, ensuring that they achieve operational readiness and sustained platform adoption.

You will engage with executive-level stakeholders to ensure that agencies are meeting their operational goals and achieving measurable outcomes — your role will involve overseeing program execution and providing guidance to your team on best practices for customer engagement. You will also be responsible for fostering a culture of continuous improvement within your team, encouraging innovation and collaboration to enhance service delivery.

What we offer

At Axon, you will be part of a mission-driven organization focused on making a positive impact in public safety — we offer a dynamic work environment where you can grow professionally while contributing to a cause that matters. You will have access to ongoing training and development opportunities, enabling you to enhance your skills and advance your career within the company. We value diversity and inclusion, and we encourage you to apply even if your experience doesn't match every requirement.