Technical Account Manager • Lead

Who you are

You have a proven track record in managing customer-facing teams, particularly in technical account management or similar roles. Your experience includes leading teams that engage with clients to ensure successful deployment and adoption of technology solutions. You excel in building strong relationships with clients and understand the importance of operational readiness in mission-critical environments.

You possess excellent communication and leadership skills, enabling you to engage effectively with both your team and executive stakeholders. You are adept at balancing people management with program oversight, ensuring that your team meets the diverse needs of various agencies. Your strategic mindset allows you to identify growth opportunities and strengthen long-term partnerships.

You are passionate about public safety and understand the unique challenges faced by agencies in this sector. Your ability to navigate complex environments and drive measurable outcomes is a key strength. You thrive in fast-paced settings and are committed to fostering a culture of collaboration and continuous improvement within your team.

Desirable

Experience in the public safety sector or with similar technology solutions is a plus. Familiarity with operational governance frameworks and metrics for success will enhance your effectiveness in this role.

What you'll do

As the Manager of Technical Account Managers, you will lead a team responsible for supporting Axon's most strategic public safety customers. Your role involves overseeing the operational extension of Axon within agency environments, ensuring that deployments are successful and that clients achieve sustained platform adoption. You will implement disciplined operational governance to scale predictable execution across a diverse portfolio of agencies and solution types.

You will engage with executive-level stakeholders to ensure that agencies are prepared for operational readiness and that they achieve measurable outcomes. Your leadership will be crucial in driving the adoption of Axon's hardware, software, and integrated workflows, ultimately enhancing the effectiveness of public safety operations.

You will also focus on developing your team, providing mentorship and guidance to help them excel in their roles. By fostering a collaborative environment, you will empower your team to take ownership of their responsibilities and drive real change within the organizations they support.

What we offer

At Axon, you will be part of a mission-driven organization that values your contributions and encourages your growth. We offer a dynamic work environment where you can make a meaningful impact on public safety. Join us in our commitment to protecting life and making a difference in the communities we serve.