Technical Account Manager • Lead

Who you are

You have a proven track record in managing customer-facing teams, ideally with experience in technical account management or a related field. Your leadership style emphasizes collaboration and empowerment, allowing your team to thrive in high-pressure environments. You understand the importance of operational readiness and have a knack for building strong relationships with clients, ensuring their needs are met effectively. You are adept at navigating complex organizational structures and can engage with executives to drive strategic initiatives. Your experience in public safety or technology sectors is a plus, as it gives you insight into the unique challenges faced by agencies.

You possess excellent communication skills, enabling you to articulate complex technical concepts to non-technical stakeholders. You are data-driven, using metrics to assess team performance and customer satisfaction. You are passionate about fostering a culture of continuous improvement and are committed to the professional development of your team members. You thrive in environments where you can influence change and drive impactful results.

What you'll do

As the Manager of Technical Account Managers, you will lead a team responsible for supporting Axon’s most strategic public safety customers. Your primary focus will be on ensuring successful deployment, stabilization, and adoption of Axon’s hardware and software solutions. You will develop and implement operational strategies that enhance customer engagement and satisfaction. By leveraging your leadership skills, you will guide your team in executing their responsibilities effectively, ensuring they meet the diverse needs of various agencies.

You will be accountable for scaling predictable execution across a diverse portfolio of agencies, solution types, and delivery models. This includes overseeing the operational extension of Axon within agency environments, driving measurable outcomes that strengthen long-term strategic partnerships. You will engage with executives at client agencies to ensure they achieve operational readiness and sustained platform adoption. Your role will also involve collaborating with internal teams to align resources and strategies that support customer success.

What we offer

At Axon, you will be part of a mission-driven organization that values innovation and teamwork. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a fast-paced environment where your contributions will have a meaningful impact on public safety and justice. Join us in our mission to protect life and make a difference in the communities we serve.