Technical Account Manager • Mid-Level

Who you are

You have a strong background in technical account management, ideally with experience in deploying software solutions within law enforcement or similar sectors. Your ability to diagnose and resolve complex technical issues makes you a key player in ensuring customer satisfaction and software adoption. You thrive in collaborative environments, working closely with deployment teams and customers to drive successful outcomes. Your communication skills allow you to effectively advocate for customer needs within your organization, ensuring that their voices are heard and addressed. You are committed to the mission of enhancing public safety and understand the critical role technology plays in achieving this goal.

What you'll do

As a Technical Account Manager II at Axon, you will act as the main technical liaison for assigned law enforcement agencies, diagnosing and resolving complex technical issues with Axon's products and services. You will collaborate with deployment teams to ensure successful implementation of software solutions, driving adoption and usage among agency personnel. Your role will involve managing customer relationships, providing high-level technical support, and advocating for customer needs within Axon. You will also be responsible for handling major technical issues and ensuring that the technology is effectively utilized by those who need it most. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.

What we offer

At Axon, you will be part of a mission-driven organization that values collaboration, diversity, and innovation. We offer a supportive work environment where you can grow professionally while making a meaningful impact on society. You will have the opportunity to work with cutting-edge technology and contribute to projects that enhance public safety. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.