Technical Account Manager • Mid-Level

Who you are

You have a strong background in customer relationship management and technical expertise, ideally with experience in a technology-driven environment. You excel at building long-term partnerships and understand the importance of aligning customer needs with product capabilities. Your ability to communicate effectively with diverse stakeholders sets you apart, as you can translate complex technical concepts into actionable insights for your customers.

You are adaptable and thrive in a hybrid work environment, balancing remote work with on-site customer engagements. Your project management skills allow you to oversee multiple initiatives simultaneously, ensuring that customer expectations are met and exceeded. You are proactive in identifying opportunities for improvement and are committed to helping your customers succeed.

What you'll do

As a Technical Account Manager at Axon, you will be the primary point of contact for key customers, responsible for managing day-to-day relationships and ensuring their satisfaction with Axon's products. You will provide best practices and technical guidance to help customers achieve their operational goals, leveraging your deep understanding of Axon's technologies.

You will collaborate closely with cross-functional teams, including product development and customer support, to relay customer feedback and influence product roadmaps. Your role will involve conducting regular check-ins with customers to assess their needs and challenges, and you will be expected to provide insights that drive product enhancements.

In addition to relationship management, you will take on project management responsibilities, coordinating efforts across teams to deliver solutions that meet customer requirements. You will also be involved in training customers on Axon's products, ensuring they are equipped to utilize the technology effectively in their workflows.

What we offer

At Axon, you will be part of a mission-driven company focused on making a positive impact in society. We offer a collaborative work environment where your contributions are valued, and you will have opportunities for professional growth and development. Our hybrid work model allows for flexibility, and we encourage a healthy work-life balance. Join us in our mission to protect life and make a difference in the communities we serve.