About OPSWAT
Cybersecurity solutions for critical infrastructure protection
Key Highlights
- 98% of U.S. nuclear power facilities trust OPSWAT
- Headquartered in Tampa, Florida
- Over 1,000 global customers across various sectors
- Products include MetaDefender and OESIS Framework
OPSWAT, headquartered in Tampa, Florida, specializes in cybersecurity solutions for critical infrastructure, including the protection of 98% of U.S. nuclear power facilities. Their products, such as MetaDefender and OESIS Framework, focus on malware prevention and secure data transfer, ensuring comp...
🎁 Benefits
Employees enjoy competitive salaries, comprehensive health benefits, a flexible remote work policy, and generous PTO. OPSWAT also offers equity option...
🌟 Culture
OPSWAT fosters a culture of security and innovation, emphasizing the importance of protecting critical infrastructure. The company values transparency...
Skills & Technologies
Overview
OPSWAT is seeking a Technical Account Manager to coordinate between engineering, sales, and customers while providing technical support for cybersecurity products. This role requires strong communication skills and a background in technical support.
Job Description
Who you are
You have experience in technical account management or a similar role, where you've successfully coordinated between engineering teams and clients to ensure product satisfaction. You possess strong communication skills, allowing you to effectively convey technical information to non-technical stakeholders. Your background in cybersecurity or IT support gives you a solid foundation to troubleshoot and resolve client issues efficiently. You are proactive in seeking ways to improve processes and enhance client experiences, demonstrating a commitment to continuous learning and collaboration. You thrive in a dynamic environment where problem-solving is key, and you enjoy working with diverse teams to achieve common goals.
What you'll do
In this role, you will be the primary point of contact for clients, providing them with software application and technical support for OPSWAT's cybersecurity products. You will work closely with the software development team to relay client feedback and assist in troubleshooting issues that arise during product deployment. Your responsibilities will include documenting new processes and improving existing ones to enhance operational efficiency. You will also engage with internal teams to ensure that client needs are met and that communication flows smoothly across departments. Your role will involve analyzing client cases and providing expert guidance to help clients maximize the value of OPSWAT's solutions.
What we offer
At OPSWAT, you will be part of a team that is dedicated to protecting critical infrastructure and ensuring cybersecurity for organizations worldwide. We offer a collaborative work environment where your contributions will directly impact our clients' success. You will have opportunities for professional growth and development, as well as access to resources that support your career advancement. Our commitment to innovation means you will be working with cutting-edge technology in a field that is constantly evolving. We value diversity and encourage you to apply even if your experience doesn't match every requirement.
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