Professional Services Engineer • Mid-Level

Who you are

You are a dedicated professional with a strong commitment to public safety and technology. You thrive in collaborative environments and enjoy working with diverse teams to drive customer success. Your experience in technical support or services has equipped you with the skills to bridge the gap between technology and user needs. You are passionate about making a difference in communities and are excited about the opportunity to work with innovative products that protect life.

Desirable

Experience in public safety technology or related fields is a plus. Familiarity with customer relationship management and technical support processes will enhance your ability to succeed in this role. You are adaptable and eager to learn about new technologies and solutions that can benefit public safety.

What you'll do

As a Professional Services Engineer at Axon, you will be responsible for driving customer success and ensuring the effective adoption of TASER® and Axon products in Italy. You will work closely with the Country Manager and the sales and engineering teams to develop strategies that enhance customer engagement and satisfaction. Your role will involve providing technical support and guidance to customers, helping them understand how to leverage Axon's technology to improve public safety outcomes.

You will also collaborate with in-country partners and distributors to ensure that customers receive the highest level of service and support. Your ability to communicate effectively with both technical and non-technical stakeholders will be crucial in this role. You will take ownership of customer inquiries and work diligently to resolve any issues that arise, ensuring a seamless experience for users of Axon's products.

In addition, you will participate in training sessions and workshops to educate customers about the features and benefits of Axon's technology. Your expertise will help empower public safety professionals to utilize these tools effectively, ultimately contributing to safer communities.

What we offer

At Axon, you will be part of a mission-driven organization that values innovation and collaboration. We offer a supportive work environment where you can grow professionally while making a meaningful impact. You will have access to ongoing training and development opportunities to enhance your skills and knowledge in the field of public safety technology. Join us in our mission to protect life and make a difference in the communities we serve.