Professional Services Manager • Mid-Level

Who you are

You have a strong background in customer-facing roles, particularly in post-sale environments, where you have successfully managed the implementation of complex solutions. Your professional attitude and focus on customer satisfaction are paramount, ensuring that clients have a seamless experience throughout the implementation process. You thrive in fast-paced environments and can identify and implement solutions with minimal assistance, demonstrating your ability to adapt and respond to challenges effectively.

You possess excellent communication skills, allowing you to conduct training sessions with customer technical points of contact and end users on Axon-specific product applications. Your ability to create accurate computer network diagrams and documentation for the design and planning of network communication systems is a testament to your technical proficiency. You are detail-oriented and committed to delivering timely and detailed project deployment reports, ensuring that all stakeholders are informed and aligned.

What you'll do

In this role, you will be responsible for deploying Axon’s Fleet solutions, which involves working closely with clients to monitor all software implementation lifecycles and assist with appropriate customizations. You will engage with customers to coordinate and execute field commissioning tests, ensuring that all systems are functioning as intended. Your role will require you to travel extensively, as you will be on the road 100% of the time from Monday to Friday, providing hands-on support and guidance to clients.

You will report to the Senior Manager of Fleet Services or the Technical Services Supervisor, Fleet, and will be expected to identify and implement solutions in a fast-paced environment. Your contributions will directly impact the customer’s total implementation experience, making your role crucial to the success of Axon’s mission to protect life. You will also be involved in creating documentation that supports the deployment process, ensuring that all technical aspects are clearly communicated and understood by the client.

What we offer

At Axon, you will be part of a mission-driven company that values your contributions and encourages you to grow as you work hard for a cause that matters. We foster an environment where diverse perspectives are valued, and you will have the opportunity to connect with colleagues who share your commitment to safety and justice. We believe in empowering our employees to do their best work, and we provide the resources and support necessary for you to succeed in your role.

Join us at Axon, where you will take ownership of your work and drive real change in the community. We are looking for individuals who are not only skilled but also passionate about making a difference. If you are ready to be a force for good and contribute to a meaningful mission, we encourage you to apply even if your experience doesn't match every requirement.