Technical Account Manager • Mid-Level

Who you are

You have a strong background in customer relationship management and technical support — your experience has equipped you to be the primary point of contact for key customers, ensuring their needs are met and their challenges addressed. You excel in fostering long-term strategic partnerships, understanding that collaboration is key to success. Your ability to communicate effectively with diverse stakeholders allows you to advocate for customer needs within the organization, influencing product roadmaps and internal projects. You are comfortable wearing multiple hats, from consultant to project manager, and you thrive in environments where you can drive real change. Your commitment to customer success aligns with Axon's mission of protecting life through innovative technology.

What you'll do

As a Technical Account Manager at Axon, you will take ownership of key customer accounts, providing exemplary technical support and customer service. You will collaborate with cross-functional teams to gather insights into customer needs and challenges, ensuring that Axon’s solutions align with their operational goals. Your role will involve project management, where you will oversee the implementation of Axon’s products and services, helping customers optimize their daily workflows. You will also play a crucial role in influencing internal product development based on customer feedback and requirements. Your expertise will directly contribute to Axon’s mission, and you will be expected to travel occasionally to meet with customers and stakeholders. You will report to the Service team and work on-site a minimum of three days per week in Melbourne.

What we offer

At Axon, you will be part of a fast-paced and meaningful work environment where your contributions matter. We encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to protect life and enable transparency through innovative technology. We offer a supportive culture that values diverse perspectives and fosters professional growth.