Technical Account Manager • Mid-Level

Who you are

You have a strong background in technical account management or a related field, ideally with experience in deploying software solutions within law enforcement or similar sectors. Your ability to communicate complex technical concepts clearly and effectively is one of your key strengths, allowing you to build strong relationships with clients and stakeholders. You are proactive in identifying and resolving issues, ensuring that customers receive the highest level of support. You thrive in a collaborative environment and are committed to the mission of enhancing public safety through technology.

Desirable

Experience with Axon products or similar technology solutions is a plus. Familiarity with law enforcement operations and the challenges they face can help you better understand customer needs and drive software adoption. A technical background in software deployment or support will enable you to diagnose and resolve issues efficiently.

What you'll do

As a Technical Account Manager at Axon, you will serve as the primary point of contact for assigned law enforcement agencies, managing complex deployments and providing high-level technical support. You will collaborate closely with deployment teams to ensure that Axon's software solutions are effectively integrated into agency operations. Your role will involve diagnosing and resolving technical issues, driving software adoption, and advocating for customer needs within the organization. You will also be responsible for fostering strong relationships with clients, ensuring they are satisfied with the technology and support they receive. Your work will directly contribute to enhancing public safety and ensuring that law enforcement agencies can effectively utilize Axon's technology.

What we offer

At Axon, you will be part of a mission-driven organization that values collaboration and innovation. We offer a supportive work environment where you can grow professionally while making a meaningful impact on public safety. You will have the opportunity to work on cutting-edge technology and contribute to projects that matter. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to protect life and make a difference in the communities we serve.