Technical Support • Entry-Level

Who you are

You are a customer-focused individual with a passion for technology and a desire to help others. You thrive in a collaborative environment and are eager to learn about the Axon Fusus solution, including its apps and APIs. Your communication skills are top-notch, allowing you to effectively assist customers through phone, email, and chat. You understand the importance of meeting performance and quality goals and are committed to delivering exceptional service. You are adaptable and can work both onsite and remotely, contributing to a team that values connection and innovation.

What you'll do

In this role, you will become an expert on the Axon Fusus solution, providing technical support to customers and addressing their inquiries through multiple channels. You will work closely with your team to ensure that all customer interactions are handled with care and professionalism. Your responsibilities will include troubleshooting hardware and software issues, guiding customers through the use of Axon products, and documenting support interactions to improve service quality. You will also collaborate with other departments to relay customer feedback and contribute to product improvements. Your role is crucial in helping Axon fulfill its mission to protect life and enhance public safety.

What we offer

Axon provides a dynamic work environment where you can grow and develop your skills. You will have the opportunity to work alongside a team of dedicated professionals who are passionate about making a difference. The hybrid work model allows for flexibility, with onsite collaboration from Monday to Thursday and remote work on Fridays. Axon values diversity and encourages all employees to bring their unique perspectives to the table. You will be part of a company that is committed to innovation and excellence in public safety technology.