Technical Support • Entry-Level

Who you are

As a Technical Support Representative, you are analytical and diligent, with a strong technical proficiency and a passion for technology and networking. You thrive in an environment where you are constantly learning and are committed to providing amazing service to customers. You take pride in your work and are dedicated to maintaining relationships with clients, ensuring their concerns are addressed promptly and effectively.

You are eager to become an expert in the Nextiva platform, understanding its intricacies to deliver the best possible customer experience. Your ability to find the 'why' behind customer concerns allows you to provide tailored solutions that enhance their experience with our services. You are a team player who values collaboration and is excited to contribute to a forward-thinking, customer-obsessed culture.

What you'll do

In this role, you will engage with customers to resolve their inquiries and provide support on the Nextiva platform. You will be responsible for troubleshooting technical issues, guiding customers through solutions, and ensuring they have a seamless experience. Your role will involve maintaining a high level of product knowledge and staying updated on new features and services to assist customers effectively.

You will collaborate with other team members to share insights and improve service delivery, contributing to a culture of continuous learning and improvement. Your goal will be to create meaningful connections with customers, helping them navigate challenges and enhancing their overall satisfaction with Nextiva's offerings.

What we offer

Nextiva provides a dynamic work environment where you can grow your career in customer support. You will have the opportunity to work alongside incredible people who are dedicated to redefining customer experiences. We believe in fostering a culture that encourages innovation and collaboration, allowing you to make a real impact in the lives of our customers. Join us in our mission to deliver amazing experiences and be part of a global leader trusted by over 100,000 businesses worldwide.