Technical Support • Entry-Level

Who you are

You are a motivated individual with a strong desire to help others, possessing a natural curiosity about how products work and a commitment to client satisfaction. You approach your work with empathy and integrity, understanding the importance of providing tailored solutions to enhance customer experiences. Your ability to communicate effectively and your willingness to learn make you an ideal fit for this role. You thrive in a collaborative environment and enjoy problem-solving alongside your team.

What you'll do

As a Technical Support Representative at SevenRooms, you will be responsible for troubleshooting issues faced by hospitality operators globally. You will engage with clients through various channels, including responding to tickets and answering phone calls, ensuring that their concerns are addressed promptly and effectively. Your role will involve instructing clients on product functionality and strategizing to maximize their return on investment. You will work closely with the Customer Support Manager to advance the mission of providing exceptional support and solutions to our clients.

What we offer

Joining SevenRooms means becoming part of a dynamic team that values collaboration and growth. You will have the opportunity to develop your skills in a supportive environment while contributing to the success of our clients. We celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. As part of our team, you will enjoy a culture that balances hard work with fun, ensuring that every day is an opportunity to learn and grow.