Technical Support Engineer • Mid-Level

Who you are

You have a strong background in technical support, ideally with experience in both hardware and software troubleshooting. Your ability to communicate effectively in Spanish is essential, as you will be assisting a diverse customer base. You are detail-oriented and possess excellent problem-solving skills, allowing you to diagnose and resolve issues efficiently. You thrive in a collaborative environment and are committed to providing exceptional service to customers. Your passion for technology and customer satisfaction drives you to continually improve your skills and knowledge.

Desirable

Experience with Airspace Security Solutions or similar technologies would be a plus. Familiarity with network configuration and account setup processes is also beneficial. You are eager to learn and adapt to new technologies, and you enjoy working in a fast-paced environment where you can make a real impact.

What you'll do

As a Technical Support Engineer at Axon, you will provide 1st and 2nd level support to customers and partners worldwide. You will develop a comprehensive understanding of the Dedrone by Axon product family, enabling you to assist field engineers and customers effectively. Your responsibilities will include researching and identifying solutions to resolve software and hardware issues, ensuring that customer inquiries are handled promptly and professionally. You will be tasked with diagnosing and troubleshooting technical issues, including account setup and network configuration, to ensure customer satisfaction.

You will work closely with the Technical Support Manager to meet or exceed performance and quality goals. Your role will involve continuous learning and innovation to enhance the level of service provided to customers. You will also contribute to the development of support documentation and resources to assist both customers and internal teams.

What we offer

At Axon, you will be part of a mission-driven organization that values your contributions and encourages your growth. We offer a supportive work environment where you can develop your skills and advance your career. You will have the opportunity to work with cutting-edge technology and make a meaningful impact on public safety and justice. Join us in our mission to protect life and be a force for good.