Customer Support • Entry-Level

Who you are

You are a driven and organized individual looking to start your career in channel sales and technology. You thrive in a collaborative environment and are eager to provide exceptional support to partners and customers. Your strong communication skills enable you to be the first point of contact for day-to-day operations and sales support, ensuring a smooth and positive experience for all stakeholders.

You understand the importance of being detail-oriented and proactive in your approach to problem-solving. You are comfortable working in a fast-paced environment and are excited about the opportunity to contribute to the success of the Channel Sales team at Backblaze. You are committed to fostering a diverse workspace and believe in the value of teamwork and collaboration.

What you'll do

As a Channel Support Specialist, you will be the central hub for channel operations, providing critical support to our reseller and MSP partners. You will assist in managing day-to-day operations, ensuring that partners have the resources they need to succeed. Your role will involve responding to inquiries, troubleshooting issues, and facilitating communication between partners and the internal sales team.

You will work closely with the sales team to ensure that all partner needs are met and that they have access to the necessary tools and information. Your responsibilities will include maintaining accurate records of partner interactions, tracking support requests, and following up to ensure resolution. You will also assist in onboarding new partners, providing them with the information and training they need to effectively utilize Backblaze's services.

In this role, you will have the opportunity to learn about the cloud storage industry and develop your skills in customer support and sales operations. You will be encouraged to take initiative and suggest improvements to processes that enhance the partner experience. Your contributions will play a vital role in helping Backblaze maintain its reputation as a leader in the open cloud movement.

What we offer

At Backblaze, we are committed to creating a supportive and inclusive work environment. We offer competitive compensation and benefits, including opportunities for professional development and growth within the company. You will be part of a dynamic team that values collaboration and innovation, and you will have the chance to make a meaningful impact on our partners and customers.

We believe in the power of diversity and are proud to be an Equal Opportunity Employer. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective and skills could be just what we need to continue our success. Join us at Backblaze and help us empower customers to break free from restrictive legacy solutions and embrace the full potential of the open cloud.