About Benepass
Streamlining employee benefits for modern workplaces
Key Highlights
- Headquartered in Greenwich Village, New York, NY
- $34.4 million raised in Series A funding
- Simplifies pre- and post-tax benefits for employees
- Remote-first culture with in-person meetups 3-4 times a year
Benepass is a benefits administration platform headquartered in Greenwich Village, New York, that simplifies the distribution of employee benefits. With $34.4 million in Series A funding, Benepass serves companies looking to enhance their benefits offerings in a competitive labor market. The platfor...
🎁 Benefits
Employees receive $430 per month toward health insurance, with full coverage for dental and vision. Additional perks include $500 for home office setu...
🌟 Culture
Benepass promotes a remote-first culture, allowing employees to work from anywhere while gathering in-person 3-4 times a year. The company values flex...
Customer Success Manager • Mid-Level
Overview
Benepass is hiring a Customer Success Manager to manage and nurture relationships with mid-market clients. You'll ensure customer satisfaction, retention, and growth while working closely with clients. This role requires strong interpersonal skills and a commitment to client success.
Job Description
Who you are
You have a proven track record in customer success or account management, ideally within the fintech or SaaS industry. Your ability to build strong relationships with clients is complemented by your understanding of their unique needs and challenges. You thrive in a remote work environment and are comfortable using various digital tools to communicate and collaborate effectively. You are passionate about helping clients achieve their goals and are proactive in identifying opportunities for growth and improvement.
You possess excellent communication skills, both written and verbal, allowing you to articulate complex ideas clearly and effectively. You are a problem solver who can navigate challenges with a positive attitude and a focus on solutions. Your organizational skills enable you to manage multiple client accounts simultaneously while maintaining a high level of service. You are adaptable and open to feedback, continuously seeking ways to enhance your skills and contribute to the team's success.
What you'll do
As a Customer Success Manager at Benepass, you will lead the management of our mid-market clients, ensuring they receive the highest level of service and support. You will work closely with clients to understand their needs and help them maximize the value of our platform. Your responsibilities will include onboarding new clients, providing training and resources, and conducting regular check-ins to assess satisfaction and address any concerns. You will also collaborate with internal teams to advocate for client needs and drive product improvements based on feedback.
You will analyze client usage data to identify trends and opportunities for upselling or cross-selling additional services. Your role will involve developing and maintaining strong relationships with key stakeholders within client organizations, ensuring they are engaged and satisfied with our offerings. You will also contribute to the development of customer success strategies and initiatives that enhance client retention and growth. Your insights will be invaluable in shaping our approach to customer success and ensuring we meet the evolving needs of our clients.
What we offer
At Benepass, we offer a flexible remote work environment that allows you to balance your professional and personal life. We provide competitive compensation and benefits, including flexible PTO to support your well-being. Our team is committed to creating an inclusive and diverse workplace where everyone feels valued and empowered to contribute. You will have the opportunity to work with a talented team dedicated to reimagining how companies take care of their people, making a meaningful impact in the lives of employees across various organizations.
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