About Ethena
Transforming compliance training for modern workplaces
Key Highlights
- $50.4 million raised in Series A funding
- Major clients include Netflix, Figma, and Zendesk
- Headquartered in Chelsea, New York, with 21-100 employees
- Innovative micro-learning approach to compliance training
Ethena is a compliance training platform headquartered in Chelsea, New York, focused on enhancing company culture through effective training solutions. With $50.4 million in Series A funding, Ethena has attracted major clients like Netflix, Figma, and Zendesk. The platform utilizes micro-learning te...
🎁 Benefits
Ethena offers comprehensive health coverage with 100% premium coverage for employees and dependents, 12 weeks of paid parental leave for all parents, ...
🌟 Culture
Ethena fosters a unique culture centered around micro-learning, making compliance training more engaging and less disruptive. The company values trans...
Overview
Ethena is hiring a Mid-Market Customer Success Manager to enhance customer satisfaction and retention. You'll work closely with clients to ensure they maximize the value of Ethena's compliance training solutions. This role requires strong interpersonal skills and a customer-focused mindset.
Job Description
Who you are
You have a proven track record in customer success or account management, ideally within a SaaS environment — you understand the importance of building strong relationships and ensuring customer satisfaction. You possess excellent communication skills, allowing you to effectively convey complex information and foster trust with clients. You are data-driven and can analyze customer feedback to identify areas for improvement and growth. You thrive in a collaborative environment, working closely with cross-functional teams to deliver exceptional service and support.
What you'll do
As a Mid-Market Customer Success Manager at Ethena, you will be responsible for onboarding new clients and ensuring they have a seamless experience with our compliance training platform. You will proactively engage with customers to understand their needs and challenges, providing tailored solutions to help them achieve their compliance goals. You will monitor customer usage and satisfaction metrics, identifying opportunities for upselling and cross-selling additional services. You will collaborate with the product and engineering teams to relay customer feedback and advocate for enhancements that improve the user experience. You will also conduct regular check-ins and training sessions to ensure clients are fully utilizing the platform's capabilities.
What we offer
At Ethena, we value diversity and encourage a culture of inclusion and collaboration. You will have the opportunity to work with a talented team that is passionate about delivering innovative compliance solutions. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making compliance training more effective and engaging for organizations around the world.
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