About Bigblue
Logistics solutions tailored for eCommerce success
Key Highlights
- Headquartered in Paris, France with 201-500 employees
- $18.6 million in funding to support growth
- End-to-end order fulfillment services for eCommerce brands
- Transparent salary grid promoting equal pay
Bigblue is a logistics provider based in Chaussée-d'Antin, Paris, specializing in eCommerce solutions for brands of all sizes. With $18.6 million in funding, Bigblue offers end-to-end order fulfillment services, including product storage, personalized packaging, and inventory analytics, while only c...
🎁 Benefits
Bigblue offers comprehensive health coverage fully paid by the company, stock option packages for all employees, and remote work options for two days ...
🌟 Culture
Bigblue's culture emphasizes transparency and fairness, with a transparent salary grid to ensure equal pay for equal work. The company focuses on prov...
Overview
Bigblue is hiring a Senior Account Manager to build and maintain relationships with key accounts in the e-commerce sector. You'll play a central role in supporting independent brands and driving their strategic development. This position requires strong relationship management skills and a focus on customer experience.
Job Description
Who you are
You have a proven track record in account management, ideally within the e-commerce or logistics sectors — your experience has equipped you with the skills to build genuine, long-term partnerships with clients. You excel at understanding client needs and translating them into actionable strategies that drive growth and success. Your ability to analyze feedback trends allows you to establish improvement plans that enhance the overall customer experience.
You are a trusted advisor and advocate for your clients, ensuring they receive the support they need to maximize their use of Bigblue's services. Your strong communication skills enable you to effectively collaborate with various stakeholders, fostering a culture of trust and transparency. You are proactive in identifying opportunities for internal improvements that can benefit a larger set of customers, driving efficiencies through innovative tools and processes.
What you'll do
As a Senior Account Manager at Bigblue, you will be responsible for retaining and building relationships with key accounts, focusing on the most promising European D2C brands. You will contribute to your merchants' strategic development by identifying metrics that drive growth and success. Your role will involve studying both positive and negative feedback trends from merchants, allowing you to establish improvement plans and manage expectations effectively.
You will work closely with your clients to support their day-to-day use of Bigblue's services, ensuring they have a seamless experience. Your insights into customer feedback and market trends will be invaluable in contributing to the development of new features that enhance the merchants' experience with Bigblue. You will also identify and optimize internal improvements that can benefit a larger set of customers, driving efficiencies through innovative tools and processes.
What we offer
At Bigblue, we are committed to creating a supportive and dynamic work environment where you can thrive. You will have the opportunity to work with a diverse team of professionals who are passionate about transforming the logistics landscape for independent brands. We offer competitive compensation and benefits, along with opportunities for professional growth and development as we scale rapidly in the e-commerce sector.
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