Customer Success Operations • Senior

Who you are

You have a strong background in Customer Success operations, with a focus on enhancing customer journeys and retention strategies. Your experience includes managing tools and optimizing processes to support customer growth. You are skilled in data analysis and reporting, enabling you to drive operational cadences effectively. You thrive in collaborative environments, establishing strong relationships with leaders and team members across various departments. Your analytical mindset allows you to identify opportunities for improvement and implement effective solutions. You are passionate about contributing to a company's mission of empowering both customers and employees.

What you'll do

In this role, you will work closely with the Customer Success team to define strategies and processes that support customer growth and retention. You will analyze data to drive operational improvements and report on key metrics that impact customer success. Your responsibilities will include collaborating with cross-functional teams to enhance the customer experience and ensure alignment with business objectives. You will serve as a subject matter expert in the customer journey, identifying opportunities to enhance customer satisfaction and engagement. Additionally, you will be involved in maintaining data integrity and managing tools that support the Customer Success function.

What we offer

BigCommerce provides a dynamic work environment where you can grow your career while contributing to a leading eCommerce platform. We offer competitive compensation and benefits, along with opportunities for professional development. Our culture emphasizes collaboration, innovation, and a commitment to excellence, ensuring that both our employees and customers can thrive. Join us in redefining the eCommerce industry and making a significant impact on our customers' success.