Technical Support • Entry-Level

Who you are

You are a motivated individual eager to start your career in technical support. You possess strong communication skills and a desire to help customers succeed with their eCommerce solutions. You thrive in a fast-paced environment and are comfortable handling multiple customer interactions through phone, email, and chat.

You have a passion for technology and a willingness to learn about the BigCommerce platform and its features. You are patient and empathetic, understanding that each customer interaction is an opportunity to provide value and support.

What you'll do

As a Technical Support Representative, you will provide exceptional support to our customers, assisting them with technical issues and inquiries related to the BigCommerce platform. You will engage with customers through various channels, including phone, email, and chat, ensuring they receive timely and effective assistance. Your role will involve troubleshooting technical problems, educating customers on platform features, and empowering them to maximize their use of our eCommerce solutions.

You will work closely with the Customer Success Services team to ensure that customer feedback is communicated effectively and that any recurring issues are addressed promptly. Your contributions will help shape the customer experience and drive satisfaction with our platform.

What we offer

BigCommerce offers a supportive work environment where you can grow your skills and advance your career. We provide comprehensive training to ensure you are well-equipped to assist our customers effectively. You will have the opportunity to work with a diverse team and contribute to a company recognized for its workplace culture and commitment to employee growth. We encourage you to apply even if your experience doesn't match every requirement, as we value potential and a willingness to learn.