Customer Support • Entry-Level

Who you are

You are an early-career professional eager to dive into the world of technical support. You possess excellent customer support skills and have a knack for technical troubleshooting. You thrive in a culture of ownership and are passionate about providing exceptional service to customers. Your problem-solving abilities are top-notch, and you understand the importance of empathy in customer interactions. You are excited about the opportunity to become a product expert on Mashgin's offerings and help clients succeed with their technology.

What you'll do

In this role, you will be responsible for managing customer support tickets and calls from clients around the globe. You will become a product expert, ensuring that you can effectively assist customers with any issues they encounter. Your day-to-day tasks will involve resolving support tickets in a timely manner, providing white-glove service to customers, and ensuring their satisfaction with Mashgin's technology. You will play a key role in helping customers navigate any challenges they face, contributing to their overall success with our products.

What we offer

Mashgin offers a unique opportunity to work in a fast-paced, innovative environment where your contributions will have a direct impact on customer experiences. You will be part of a supportive team that values autonomy and ownership. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing growth opportunities within our organization.