Customer Support • Entry-Level

Who you are

You are passionate about providing exceptional customer service and building trust-based relationships with partners and caregivers. You understand the importance of human-centered engagement and are eager to go beyond just handling queries. You thrive in a role that allows you to connect with others and make a meaningful impact in the home healthcare sector.

You possess strong communication skills and are comfortable engaging with diverse individuals. You are adaptable and can handle various customer interactions, ensuring that each partner feels valued and supported. Your proactive approach to problem-solving enables you to anticipate needs and address concerns before they escalate.

What you'll do

As a Customer Care Consultant at Birdie, your primary mission is to ensure that our partners and their caregivers enjoy an exceptional experience with our platform. You will engage with partners through live chat and other communication channels, actively listening to their needs and providing tailored support. Your role will involve building strong relationships, fostering trust, and ensuring that caregivers have the tools they need to deliver dignified care.

You will collaborate closely with internal teams to address any issues that arise and contribute to the continuous improvement of our services. Your insights and feedback will be invaluable in shaping the future of our customer care approach. You will also participate in training sessions to stay updated on our platform's features and best practices, ensuring that you can provide the most accurate and helpful information to our partners.

What we offer

At Birdie, we are committed to creating a diverse and inclusive culture. We offer a supportive environment where you can grow and develop your skills while making a positive impact in the lives of older adults. Join us in our mission to transform home healthcare and be part of a team that values collaboration and innovation.