Customer Success • Mid-Level

Who you are

You have experience in partner management or customer success, ideally within the payments or technology sector. You possess strong communication skills that enable you to effectively set expectations and guide partners through their journey with Shift4. You are adept at managing inquiries and providing comprehensive support to partners across various verticals, ensuring a partner-centric approach while navigating internal processes. You understand the importance of fostering relationships and are committed to helping partners succeed in securing merchants in their target regions.

What you'll do

In this role, you will be responsible for onboarding integrated merchants and guiding partners through the entire sales process. You will communicate effectively with partners to ensure they have a clear understanding of the tools, resources, products, and services available to them. Your role will involve managing partner email inquiries and inbound calls, delivering timely guidance and support. You will also coordinate with internal teams to efficiently manage queries and escalations from sales partners, ensuring all issues are resolved within the agreed Service Level Agreement (SLA). Your focus will be on building strong relationships with partners and helping them navigate the complexities of the Shift4 Payments ecosystem.

What we offer

Shift4 offers a dynamic work environment where you can grow your career in the payments technology sector. You will have the opportunity to work closely with a diverse range of partners and contribute to their success. We provide a hybrid work model, allowing you to balance your time between the office and remote work. Join us in redefining commerce and be part of a team that values innovation and collaboration.