Account Manager • Mid-Level

Who you are

You have a genuine passion for small and medium-sized businesses (SMBs) and understand the unique challenges they face in today's evolving commerce landscape. Your experience in account management has equipped you with the skills to build strong relationships and provide tailored solutions that drive growth for your clients. You thrive on collaboration and enjoy working alongside business owners to help them succeed. Your ability to communicate effectively and empathize with clients allows you to champion their needs and advocate for their success within the organization.

You are proactive and resourceful, always seeking ways to enhance the customer experience and deliver value. You understand the importance of integrated solutions in helping SMBs manage their operations efficiently. Your background in sales or customer success has given you insights into the tools and strategies that can empower businesses to thrive in a competitive environment. You are adaptable and open to learning, ready to embrace new challenges as you support your clients in navigating their growth journeys.

What you'll do

In this role, you will be the primary point of contact for a portfolio of small and medium-sized businesses, helping them leverage Square's suite of integrated solutions. You will build meaningful partnerships with your clients, understanding their unique needs and challenges, and providing them with the tools and resources they need to succeed. Your responsibilities will include conducting regular check-ins, offering product training, and ensuring that clients are maximizing the value of Square's offerings.

You will collaborate closely with cross-functional teams, including sales, product, and support, to advocate for your clients and ensure their feedback is incorporated into product development. You will also identify opportunities for upselling and cross-selling additional services that can benefit your clients. Your role will involve analyzing client data to track performance and provide insights that can help drive their growth. You will be instrumental in helping SMBs navigate the complexities of commerce, from payment processing to inventory management, and you will celebrate their successes as they achieve their goals.

What we offer

At Block, we are committed to fostering a supportive and inclusive work environment. We offer competitive compensation and benefits, including opportunities for professional development and growth within the company. You will have the chance to work with a diverse team of passionate individuals who are dedicated to empowering businesses and transforming the commerce landscape. Join us in our mission to help sellers of all sizes thrive and succeed in an ever-changing market.