About AvePoint
Empowering organizations to manage Microsoft 365 data securely
Key Highlights
- Over 16,000 customers including the UN and U.S. Department of Defense
- Headquartered in Jersey City, New Jersey
- Raised over $200 million in funding
- Approximately 1,300 employees worldwide
AvePoint is the largest independent software vendor of SaaS solutions for Microsoft 365, specializing in data migration, management, and protection. Headquartered in Jersey City, New Jersey, AvePoint serves over 16,000 customers globally, including organizations like the United Nations and the U.S. ...
🎁 Benefits
AvePoint offers competitive salaries, equity options, generous PTO policies, remote work flexibility, and a comprehensive health benefits package....
🌟 Culture
AvePoint fosters a culture of innovation and collaboration, emphasizing a strong commitment to customer success and employee well-being. The company v...
Overview
AvePoint is hiring an Account Manager to work with existing customers and help them maximize their Microsoft Cloud investment. This role requires strong relationship-building skills and a passion for technology.
Job Description
Who you are
You have a strong background in sales and customer relationship management, ideally within the SaaS industry. You understand the importance of being a trusted advisor to your clients, helping them achieve their goals and ensuring their satisfaction with the services provided. You are passionate about technology and enjoy working with people to drive success. Your ability to communicate effectively and build rapport with clients sets you apart in this role.
You thrive in a collaborative environment and are eager to contribute to a team that values agility and teamwork. You are motivated by the opportunity to make a significant impact on your clients' success and the overall growth of the company. Your experience in account management has equipped you with the skills to identify upsell opportunities and drive account renewals.
What you'll do
As an Account Manager at AvePoint, you will be the key point of contact for a dedicated patch of existing customers. Your primary responsibility will be to establish and maintain trusted advisor relationships with these clients, ensuring they get the most out of their Microsoft Cloud investments. You will work closely with customers to understand their needs and challenges, providing tailored solutions that align with their goals.
You will be responsible for driving account renewals and identifying opportunities for upselling additional services. Your role will involve regular communication with clients, conducting check-ins, and providing updates on new features and services that could benefit their operations. You will collaborate with internal teams to ensure that customer feedback is incorporated into product development and service enhancements.
In this position, you will also be expected to track customer engagement and satisfaction metrics, using this data to inform your strategies and improve client relationships. Your ability to analyze customer needs and provide actionable insights will be crucial to your success in this role.
What we offer
At AvePoint, we are committed to investing in our people and fostering a culture where everyone can thrive. We offer a hybrid work environment that allows for flexibility while ensuring you have the support and resources needed to succeed. You will have access to ongoing training and development opportunities to help you grow your career in the fast-paced SaaS industry. Join us and be part of a team that values diversity, collaboration, and innovation.
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