Account Manager • Mid-Level

Who you are

You have a strong background in account management, ideally with experience in the technology or financial services sector. Your ability to build relationships and provide exceptional customer service is key to your success. You understand the challenges small to medium-sized businesses face and are passionate about helping them thrive. You are a proactive problem solver who can identify opportunities for improvement and growth within your accounts. You possess excellent communication skills, allowing you to convey complex information clearly and effectively to diverse audiences. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on customer satisfaction.

What you'll do

As an SMB Account Manager at Block, you will be responsible for managing a portfolio of small to medium-sized business accounts. You will work closely with merchants to educate them on Square's products and services, ensuring they are maximizing the value of our solutions. You will provide tailored business advice, helping merchants navigate their unique challenges and identify opportunities for growth. Your role will involve regular check-ins with clients, addressing their needs, and introducing them to new features that can enhance their operations. You will collaborate with cross-functional teams to ensure a seamless experience for our clients and contribute to the overall success of the Account Management team.

What we offer

At Block, we offer a dynamic work environment where you can make a meaningful impact on the success of our clients. You will have access to ongoing training and development opportunities to enhance your skills and advance your career. We value diversity and inclusion, fostering a culture where everyone can thrive. Our competitive compensation package includes benefits that support your well-being and work-life balance. Join us in our mission to empower businesses and transform the way commerce is conducted.