Technical Program Manager • Mid-Level

Who you are

You have a strong background in technical support and program management, ideally with experience in AI or technology adoption initiatives. You understand the importance of creating a culture of knowledge sharing and are skilled at troubleshooting technical issues. Your ability to design engaging learning programs will help drive behavior change across the organization.

You thrive in collaborative environments and enjoy working with cross-functional teams to achieve common goals. Your strategic mindset allows you to balance immediate technical support needs with long-term enablement objectives. You are passionate about empowering others and fostering an inclusive culture.

What you'll do

In this role, you will be the primary responder in G2 support channels, troubleshooting issues and helping employees solve technical problems. You will design and facilitate office hours and troubleshooting sessions to provide ongoing support. Your responsibilities will include triaging complex issues to the Product team and escalating when necessary, ensuring that all technical challenges are addressed promptly.

You will work closely with the G2 and BizOps teams to build the technical support infrastructure needed for successful AI adoption. This includes designing learning programs that equip AI champions with the knowledge and tools they need to scale AI adoption across their functions. You will also monitor the effectiveness of these programs and make adjustments as needed to ensure continuous improvement.

What we offer

At Block, you will be part of a dynamic team that is committed to economic empowerment through technology. We offer a collaborative work environment where your contributions will have a direct impact on the company's success. You will have opportunities for professional growth and development as we continue to innovate and expand our AI initiatives. Join us in building a culture where everyone can thrive and make a difference.