About Bloom
Affordable growth capital for digital entrepreneurs
Key Highlights
- Raised $400.8 million in total funding
- Recent £300 million funding round
- Partners with Shopify, Amazon, and eBay
- Located in Holborn, London, UK
Bloom is a fintech company based in Holborn, London, specializing in providing affordable growth capital to digital brands. With a focus on B2B financial services, Bloom has raised a total of $400.8 million in funding, including a recent £300 million round, and partners with major platforms like Sho...
🎁 Benefits
Bloom offers a supportive parental leave policy, paid volunteer time, and four weeks of paid time off after two years of service. Employees enjoy heal...
🌟 Culture
Bloom's culture emphasizes a founder-friendly approach to capital, leveraging the extensive network of CEO James Hickson, a former Morgan Stanley exec...
Overview
Bloom is hiring a Customer Experience Representative to ensure positive customer interactions for Poppy & Peonies. You'll be the first point of contact for customers, addressing inquiries and resolving issues. This role is crucial for maintaining high standards of customer service.
Job Description
Who you are
You are a friendly and approachable individual who enjoys helping others. You have a knack for communication and can effectively engage with customers through various channels. Your ability to resolve issues and provide support is second nature to you, ensuring that every customer interaction is positive and memorable.
You thrive in a team environment and understand the importance of collaboration. You are adaptable and can handle multiple inquiries simultaneously while maintaining a calm and professional demeanor. Your passion for customer service drives you to go above and beyond to meet customer needs.
What you'll do
As the Customer Experience Representative, you will be the first point of contact for Poppy & Peonies customers. You will handle inquiries through emails and live chat, ensuring that customers receive timely and accurate information. Your role is essential in creating a positive brand experience, and you will be responsible for resolving issues efficiently.
You will work closely with the team to maintain high standards of customer service. Your feedback will be valuable in improving processes and enhancing the overall customer experience. You will also assist in gathering customer insights to help shape future interactions and product offerings.
What we offer
Bloom offers a supportive work environment where your contributions are valued. You will have the opportunity to grow within the company and develop your skills in customer service. We believe in fostering a culture of collaboration and continuous improvement, ensuring that you have the resources needed to succeed in your role.
Interested in this role?
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