About Thndr
Empowering investors for financial freedom
Key Highlights
- Over 100,000 users on the platform
- $20 million raised from 500 Startups and others
- Based in Dubai, UAE with a growing team of 51-250 employees
- Offers access to stocks and ETFs for easy investing
Thndr is a digital investment platform based in Dubai, UAE, that empowers users to invest with ease. The platform offers a range of financial products, including stocks and ETFs, and has attracted over 100,000 users since its launch. Thndr has raised $20 million in funding from investors like 500 St...
🎁 Benefits
Thndr offers competitive equity options, flexible PTO, and a remote work policy that supports a healthy work-life balance. Employees also benefit from...
🌟 Culture
Thndr fosters a culture of innovation and accessibility, prioritizing user experience and financial literacy. The team is committed to breaking down b...
Skills & Technologies
Overview
Thndr is seeking a Customer Experience Representative to support clients trading across various markets. You'll handle inquiries via email and chat, ensuring timely and clear communication. This role requires fluency in Arabic and English, along with a background in customer support.
Job Description
Who you are
You have at least 1 year of experience in customer support, ideally within the fintech or trading sectors. You are fluent in both Arabic and English, allowing you to communicate effectively with a diverse client base. Your strong sense of ownership and responsibility drives you to provide exceptional service, and you possess excellent communication skills that enable you to convey information clearly and empathetically. You are dedicated to maintaining high standards of professionalism and integrity in all interactions.
What you'll do
As a Customer Experience Representative at Thndr, you will respond to customer inquiries through email and chat, providing accurate and timely support on a wide range of topics, including account issues and trade execution. You will utilize the Freshchat system to create and manage internal tickets, escalating customer-reported issues to relevant teams such as tech, operations, and compliance. Your role will involve tracking ticket progress and following up to ensure timely resolution, keeping customers informed about the status of their requests. You will also contribute to achieving individual and team customer satisfaction targets by adhering to quality standards and delivering clear, empathetic communication.
What we offer
At Thndr, you will be part of a mission-driven team focused on democratizing investing across the MENA region. You will have the opportunity to work in a collaborative environment where your feedback is valued and can lead to improvements in customer support operations. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering growth and development within our team. Join us in making a meaningful impact in the financial journey of our clients.
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