About Box
Secure content management for modern enterprises
Key Highlights
- Over 100,000 enterprise customers including IBM & Microsoft
- Headquartered in Redwood City, CA with 1,000+ employees
- 100% paid maternity leave for 20 weeks, 12 weeks for paternity
- Flexible hybrid work model with generous PTO policies
Box, headquartered in Redwood City, CA, is a leading cloud content management platform that enables secure collaboration and data sharing for enterprises. Trusted by over 100,000 businesses, including IBM and Microsoft, Box is at the forefront of the shift to cloud computing, recently partnering wit...
🎁 Benefits
Box offers a flexible hybrid work model, sign-on RSUs, and an employee stock purchase plan for discounted stock. Employees enjoy generous parental lea...
🌟 Culture
Box fosters a culture focused on innovation and collaboration, leveraging partnerships with major tech companies to enhance its offerings. The company...
Overview
Box is hiring a Team Manager for Product Support to lead a team that resolves issues for Box Admins, Users, Developers, and Partners. This role focuses on enhancing customer experience and driving product advocacy.
Job Description
Who you are
You have a strong background in product support and team management, with a proven track record of leading teams to deliver exceptional customer service. Your experience includes working closely with technical teams to resolve complex issues and improve product offerings. You possess excellent communication skills, enabling you to effectively interact with various stakeholders, including users, developers, and partners. You are passionate about customer success and understand the importance of building strong relationships with clients. You thrive in a collaborative environment and are adept at fostering a culture of continuous improvement within your team.
What you'll do
As the Team Manager for Product Support at Box, you will lead a dedicated team focused on resolving issues for Box Admins, Users, Developers, and Partners. Your responsibilities will include overseeing the team's daily operations, ensuring that customer inquiries are addressed promptly and effectively. You will work closely with product and engineering teams to identify recurring issues and drive improvements in product functionality. Additionally, you will develop training programs to enhance your team's skills and knowledge, ensuring they are equipped to provide top-notch support. You will also analyze support metrics to identify trends and areas for improvement, ultimately enhancing the overall customer experience.
What we offer
At Box, we offer a competitive salary range of $91,000—$114,000 USD, along with equity and comprehensive benefits. You will have the opportunity to work in a dynamic environment that values innovation and collaboration. Our culture encourages professional growth and development, providing you with the resources and support needed to excel in your role. Join us in transforming the way organizations manage their content and workflows in the AI-first era.
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