About Zenoti
Empowering salons and spas with cloud technology
Key Highlights
- Over 10,000 customers in 50 countries
- Headquartered in Bellevue, Washington
- Raised over $100 million in funding
- Specializes in salon, spa, and med spa software
Zenoti is the leading cloud software platform specifically designed for salons, spas, and med spas, with over 10,000 customers across 50 countries. Headquartered in Bellevue, Washington, Zenoti provides a comprehensive suite of tools for managing appointments, payments, and customer relationships. T...
🎁 Benefits
Zenoti offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment, ensuring employees maintain a healt...
🌟 Culture
Zenoti fosters a culture focused on innovation and customer success, encouraging employees to contribute ideas and solutions that directly impact the ...
Overview
Zenoti is hiring a Senior Customer Success Manager to manage a portfolio of key high ARR customers in the SaaS beauty and wellness industry. This role focuses on improving customer retention and satisfaction through effective management and support.
Job Description
Who you are
You have a strong background in customer success management, particularly within the SaaS industry, and possess a deep understanding of how to drive customer satisfaction and retention. Your experience managing high-value accounts has equipped you with the skills to navigate complex customer needs and deliver tailored solutions that enhance their experience with the product. You are motivated and curious, always seeking to understand your customers' businesses and how Zenoti can help them thrive. Your ability to communicate effectively and build strong relationships is key to your success in this role.
You thrive in a fast-paced environment and are adept at managing multiple priorities while maintaining a focus on customer outcomes. You understand the importance of data-driven decision-making and are comfortable using analytics to inform your strategies. Your proactive approach ensures that you anticipate customer needs and address potential issues before they escalate, fostering a positive and productive relationship with your clients.
What you'll do
As a Senior Customer Success Manager at Zenoti, you will be responsible for managing a portfolio of key high ARR customers, ensuring they receive the support and resources they need to maximize their use of our platform. You will work closely with clients to understand their goals and challenges, providing guidance and solutions that drive their success. Your role will involve regular check-ins, performance reviews, and strategic planning sessions to ensure that customers are achieving their desired outcomes.
You will collaborate with cross-functional teams, including sales, product, and support, to advocate for your customers and ensure their feedback is incorporated into our product development process. Your insights will help shape the future of Zenoti's offerings, ensuring we continue to meet the evolving needs of our clients in the beauty and wellness industry. You will also play a key role in onboarding new customers, providing training and resources to help them get started on the right foot.
What we offer
At Zenoti, we pride ourselves on being a great place to work, recognized for our commitment to empowering our employees and fostering a positive work environment. We offer competitive compensation packages, opportunities for professional growth, and a chance to be part of a rapidly growing company that is making a significant impact in the beauty and wellness industry. Join us and help shape the future of customer success at Zenoti.
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