About Zenoti
Empowering salons and spas with cloud technology
Key Highlights
- Over 10,000 customers in 50 countries
- Headquartered in Bellevue, Washington
- Raised over $100 million in funding
- Specializes in salon, spa, and med spa software
Zenoti is the leading cloud software platform specifically designed for salons, spas, and med spas, with over 10,000 customers across 50 countries. Headquartered in Bellevue, Washington, Zenoti provides a comprehensive suite of tools for managing appointments, payments, and customer relationships. T...
🎁 Benefits
Zenoti offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment, ensuring employees maintain a healt...
🌟 Culture
Zenoti fosters a culture focused on innovation and customer success, encouraging employees to contribute ideas and solutions that directly impact the ...
Overview
Zenoti is hiring a Senior Customer Success Manager to oversee a portfolio of key enterprise clients in the beauty and wellness industry. You'll leverage your expertise in SaaS customer success to enhance client satisfaction and retention. This role requires strong leadership and strategic management skills.
Job Description
Who you are
You have a proven track record in customer success management, particularly within the SaaS industry, and you understand the nuances of managing enterprise-level clients. Your experience has equipped you with the ability to build strong relationships and drive customer satisfaction through effective communication and problem-solving skills. You are motivated and curious, always seeking to understand your clients' needs and how to best support them in achieving their business goals.
You possess strong leadership qualities, enabling you to guide your team in delivering exceptional service and support to clients. You are adept at analyzing customer data to identify trends and opportunities for improvement, ensuring that your clients receive the highest level of service. Your strategic mindset allows you to develop and implement customer success plans that align with both client objectives and company goals.
What you'll do
In this role, you will manage a portfolio of key enterprise clients, ensuring they derive maximum value from Zenoti's all-in-one cloud-based software solution. You will work closely with clients to understand their business challenges and provide tailored solutions that enhance their operational efficiency and customer retention. Your responsibilities will include developing and executing customer success strategies, conducting regular business reviews, and collaborating with cross-functional teams to address client needs.
You will also be responsible for mentoring and developing your team, fostering a culture of excellence and continuous improvement. By leveraging your expertise, you will help clients streamline their systems and reduce costs while improving their overall experience with Zenoti. Your role will be pivotal in driving client satisfaction and loyalty, ultimately contributing to the company's growth and success.
What we offer
Zenoti is committed to creating a supportive and empowering work environment. We offer competitive compensation packages, opportunities for professional development, and a culture that values innovation and collaboration. Join us in our mission to transform the beauty and wellness industry through technology, and be part of a team that is recognized as a Great Place to Work CertifiedTM for 2021-2022.
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