Customer Success • Mid-Level

Who you are

You are a dedicated professional with a strong drive to deliver exceptional service to clients. You understand the importance of creating positive experiences and are committed to ensuring that every interaction with Businessolver reflects warmth, charm, and efficiency. You thrive in a collaborative environment and are adept at managing client inquiries and expectations. Your attention to detail and organizational skills enable you to track progress and complete assigned work effectively. You are comfortable with technology and can maintain carrier and client SFTP setups, ensuring smooth operations.

Desirable

Experience in client services or a related field is a plus, as is familiarity with benefits technology and services. You possess excellent communication skills and can articulate complex information clearly to clients and internal partners. A background in HR or benefits administration would be beneficial, as it aligns with Businessolver's mission to provide complete client delight.

What you'll do

In this role, you will be responsible for ensuring positive client experiences through high-quality service and communication. You will respond to inquiries from clients and internal partners within expected time frames, providing regular updates until resolution. You will complete risk mitigation reporting, including audits and team activity, to ensure compliance and accountability. Managing client deliverables will be a key part of your responsibilities, as you track progress and complete assigned work through company planning tools. You will maintain accountability for inbound and outbound files, ensuring that all data is handled accurately and efficiently. Daily reviews of incoming data files and carrier updates will be part of your routine, allowing you to proactively address any issues that arise.

What we offer

Businessolver offers a supportive and inclusive work environment where you can thrive. You will have the opportunity to work remotely, allowing for flexibility in your work-life balance. The company values its employees and is committed to providing the resources and support needed for professional growth. You will be part of a team that is dedicated to delivering market-changing benefits technology and services, making a meaningful impact on clients' lives. Businessolver fosters a culture of collaboration and innovation, encouraging you to share your ideas and contribute to the company's success.