Customer Success • Mid-Level

Who you are

You are a dedicated professional with a strong drive to deliver exceptional service to clients. You understand the importance of client relationships and are committed to ensuring that every interaction reflects warmth, charm, and efficiency. You thrive in a role where you can make a significant impact on client satisfaction and engagement. You possess excellent communication skills, allowing you to respond effectively to client inquiries and provide timely updates. You are detail-oriented, ensuring that all member records are accurate and transactions are processed correctly. You are proactive in managing client deliverables and tracking progress to meet expectations.

What you'll do

In this role, you will ensure positive client experiences by providing high-quality service and communication. You will respond to shared inbox inquiries from clients and internal partners within expected time frames, ensuring that clients receive regular updates throughout the resolution process. You will review and work on all open cases for clients, ensuring that their needs are met promptly. You will run and work on full and quick audit reports to verify that all member records are accurate and that transactions have been processed correctly. Additionally, you will manage client deliverables, track progress, and complete assigned work to maintain high standards of service.

What we offer

At Businessolver, we offer a supportive work environment where you can thrive in your role. You will have the opportunity to work remotely, allowing for flexibility in your work-life balance. We value our employees and are committed to providing a culture that fosters growth and development. Join us in redefining excellence in benefits administration and client service, where your contributions will make a meaningful difference in the lives of our clients.