About Cabify
Sustainable ridesharing for a better urban future
Key Highlights
- Raised $493.8 million in funding
- Headquartered in Ciudad Jardín, Madrid, Spain
- Over 1,000 employees across multiple countries
- Offers customized transportation solutions with flexible payment options
Cabify is a leading ridesharing mobile app headquartered in Ciudad Jardín, Madrid, Spain, with over 1,000 employees. The company has raised $493.8 million in funding and serves customers across Spain and Latin America, providing eco-friendly transportation solutions that prioritize community welfare...
🎁 Benefits
Cabify offers a flexible work environment with remote, on-site, or hybrid positions available. Employees enjoy 22 vacation days plus 2 extra days for ...
🌟 Culture
Cabify's culture is centered around sustainability and efficient urban practices. The company is committed to reducing traffic congestion and its envi...
Overview
Cabify is hiring a Customer Experience Analyst to enhance customer interactions in their contact center. You'll be part of a team focused on improving mobility solutions in cities. This position is ideal for those looking to make a meaningful impact in a growing company.
Job Description
Who you are
You are someone who is eager to make a difference in the world, particularly in urban mobility. You thrive in a collaborative environment and are excited about the opportunity to work with a diverse team that values innovation and ethical practices. You possess strong communication skills and are comfortable engaging with customers to enhance their experience. You are adaptable and ready to embrace the challenges that come with working in a fast-paced contact center environment.
What you'll do
As a Customer Experience Analyst at Cabify, you will be responsible for analyzing customer interactions and feedback to identify areas for improvement. You will work closely with various teams to implement strategies that enhance the customer journey. Your role will involve monitoring service quality and ensuring that customer inquiries are handled efficiently and effectively. You will also participate in training sessions to improve team performance and contribute to a positive work culture.
What we offer
Cabify offers a permanent contract with a hybrid work schedule, allowing you to balance your professional and personal life. You will enjoy a supportive work environment with opportunities for personal development and team-building events. Additionally, we provide employee discounts and all the necessary equipment to perform your job effectively. And of course, we have free coffee to keep you energized throughout the day.
Interested in this role?
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