Customer Operations • Senior

Who you are

You have a strong background in customer experience management and are excited to take on new challenges in a rapidly evolving environment. Your experience has equipped you with the skills to ensure operational excellence and deliver exceptional customer support. You are passionate about leveraging customer feedback to drive business insights and product improvements.

You thrive in dynamic teams and understand the importance of customer fanaticism in delivering outstanding service. Your ability to monitor and report on customer experience metrics will be crucial in this role. You are committed to continuous improvement and are eager to contribute to the global expansion of Nubank.

What you'll do

As a Customer Excellence Senior Analyst, you will be the driving force behind our customer experience initiatives. You will directly support customers and ensure that their needs are met with mind-blowing service. Your responsibilities will include managing customer service operations, overseeing process management, and implementing effective training programs for team members.

You will also be responsible for monitoring customer experience metrics and reporting on them to ensure that we are meeting our goals. Your insights will help shape new product launches and improve existing services. You will work closely with various teams to ensure that customer feedback is effectively integrated into our business strategies.

What we offer

At Nubank, we provide a range of benefits including the chance to earn equity, extended maternity and paternity leaves, health and life insurance, and access to our mental health and wellness assistance program. You will also have opportunities for professional development through our learning platform and language learning program. We value work-life balance and offer a work-from-home allowance, along with a supportive environment for parental consultancy and relocation assistance if applicable.