About Singular
Unifying marketing data for smarter decisions
Key Highlights
- Headquartered in San Francisco, California
- Over 1,000 enterprise customers including Lyft and Microsoft
- $50 million raised from Accel and Bullpen Capital
- 251-1,000 employees with a focus on data-driven culture
Singular, headquartered in San Francisco, California, provides a comprehensive marketing intelligence platform that helps top marketers from companies like Lyft, LinkedIn, Rovio, and Microsoft unify their marketing data and gain actionable insights. With a focus on attribution and performance analyt...
🎁 Benefits
Singular offers competitive salaries, equity options, flexible PTO, and a remote work policy that allows employees to work from anywhere. They also pr...
🌟 Culture
Singular fosters a data-driven culture that emphasizes transparency and collaboration. The company values innovation and encourages employees to exper...
Overview
Singular is hiring a Product Support Escalations Engineer to enhance customer satisfaction and resolve technical issues. You'll work in a remote capacity across LATAM, engaging with clients and improving processes. This role requires strong problem-solving skills and a commitment to customer success.
Job Description
Who you are
You have a strong background in technical support or customer service, ideally within a software or technology environment. You thrive in fast-paced situations and are adept at problem-solving, ensuring that customer issues are resolved efficiently and effectively. Your communication skills are top-notch, allowing you to convey complex technical information clearly to clients and team members alike. You are committed to continuous improvement and are always looking for ways to enhance processes and customer experiences. You understand the importance of collaboration and enjoy working with cross-functional teams to deliver the best solutions for customers.
What you'll do
As a Product Support Escalations Engineer at Singular, you will be the go-to person for resolving complex customer issues that require in-depth technical knowledge. You will work closely with customers to understand their challenges and provide timely solutions, ensuring their satisfaction with our marketing measurement platform. Your role will involve collaborating with engineering and product teams to escalate issues that require further investigation and resolution. You will also contribute to the development of support documentation and training materials to empower customers and enhance their experience with our products. By analyzing support trends and feedback, you will help identify areas for improvement in our products and services, driving innovation and excellence in customer support.
What we offer
At Singular, we offer a dynamic work environment where your contributions will directly impact our customers and the success of our platform. You will have the opportunity to work with a talented team across various locations, fostering a culture of collaboration and innovation. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in revolutionizing the marketing measurement space and making a difference for our clients worldwide.
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