About Camunda
Automate your business processes with Camunda
Key Highlights
- Over 1,000 enterprise customers including Deutsche Telekom & Vodafone
- $100M raised in funding from investors like Highland Europe
- Headquartered in Berlin, with a global presence
- Open-source platform for workflow and decision automation
Camunda, headquartered in Berlin, Germany, provides an open-source platform for workflow and decision automation, enabling organizations to optimize their business processes. Trusted by over 1,000 customers, including major companies like Deutsche Telekom and Vodafone, Camunda has raised $100M in fu...
🎁 Benefits
Camunda offers competitive salaries, equity options, flexible remote work policies, generous PTO, and a learning budget for professional development....
🌟 Culture
Camunda fosters a culture of transparency and collaboration, emphasizing open-source principles and encouraging contributions from all employees to dr...
Overview
Camunda is seeking a Technical Customer Success Manager to blend strategic relationship building with technical expertise. You'll provide guidance on enterprise automation processes and work with a diverse customer base. This role requires strong communication and technical skills.
Job Description
Who you are
You have a strong background in customer success and technical account management, ideally with experience in enterprise software solutions. You excel at building relationships and understanding customer needs, ensuring they derive maximum value from the products you support. Your technical expertise allows you to provide insightful guidance on complex automation processes, making you a trusted advisor to clients. You are comfortable working in a hybrid role, balancing strategic and technical responsibilities while collaborating with various teams to enhance customer experiences. You thrive in a remote work environment and are adept at managing multiple tasks across a diverse customer base. You are passionate about helping customers succeed and are committed to continuous learning in the rapidly evolving field of automation.
Desirable
Experience in enterprise automation or related technologies is a plus. Familiarity with AI-driven solutions and a strong understanding of business processes will help you excel in this role. You are proactive in identifying opportunities for improvement and are skilled at communicating technical concepts to non-technical stakeholders.
What you'll do
As a Technical Customer Success Manager at Camunda, you will play a pivotal role in ensuring customer satisfaction and success. You will engage with clients to understand their unique needs and challenges, providing tailored solutions that leverage Camunda's automation capabilities. Your responsibilities will include conducting regular check-ins with customers, offering strategic insights, and facilitating training sessions to empower users. You will collaborate closely with product and engineering teams to relay customer feedback and influence product development. Additionally, you will analyze customer usage data to identify trends and opportunities for deeper engagement. Your role will also involve creating documentation and resources that help customers navigate the complexities of enterprise automation. You will be instrumental in driving customer adoption and ensuring that clients achieve their desired outcomes with Camunda's solutions.
What we offer
At Camunda, you will be part of a dynamic and innovative team that is reshaping the future of enterprise automation. We offer a fully remote work environment, allowing you to work from anywhere in India while collaborating with a global team. You will have access to professional development opportunities and the chance to work with cutting-edge technologies in the automation space. Our culture emphasizes flexibility, inclusivity, and a commitment to making a meaningful impact in the industry. Join us on this exciting journey and contribute to the success of our customers and the growth of Camunda.
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