About Socket
Simplifying blockchain integration for developers everywhere
Key Highlights
- Over 100 trusted wallets and apps including Coinbase & Metamask
- Processed $10 billion+ in transaction volume
- 7 million+ transactions across multiple blockchains
- Headquartered in San Francisco, CA
Socket is pioneering the first Chain Abstraction protocol, allowing developers to seamlessly integrate with any app, user, and asset across various rollups and chains. Trusted by over 100 wallets and applications, including Metamask, Coinbase, and Opensea, Socket has processed more than $10 billion ...
🎁 Benefits
Socket offers competitive salaries, equity options, flexible remote work policies, and generous PTO to support work-life balance....
🌟 Culture
Socket fosters a culture of innovation and collaboration, prioritizing engineering excellence and a remote-friendly environment that encourages creati...
Technical Success Manager • Mid-Level
Overview
Socket is hiring a Technical Success Manager to lead customer onboarding and technical support. You'll work closely with engineering teams to ensure successful integration of Socket's solutions. This role requires strong problem-solving skills and a customer-focused mindset.
Job Description
Who you are
You have a strong background in customer success and technical support, ideally with experience in onboarding enterprise customers. You understand the importance of customer satisfaction and are dedicated to helping clients achieve their goals with the product. You possess excellent communication skills and can translate technical concepts into actionable solutions for customers. You thrive in a collaborative environment and enjoy working closely with engineering teams to resolve issues and improve customer experiences.
What you'll do
In this role, you'll lead the technical onboarding process for new enterprise customers, guiding them from initial setup through full integration of Socket's solutions. You'll work with engineering teams to configure Socket across various systems, ensuring a smooth implementation. Additionally, you'll build repeatable onboarding playbooks and automations to enhance efficiency and reduce time-to-value for customers. As the front line for technical support, you'll investigate and resolve integration, configuration, and compatibility issues, ensuring that customers receive timely and effective assistance.
What we offer
At Socket, we prioritize a culture of ownership and collaboration. You'll have the opportunity to work with a talented team that values customer obsession and continuous improvement. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse perspectives contribute to our success.
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