Technical Customer Success Manager • Mid-Level

Who you are

You have a strong interest in both business and technology, thriving in a customer-facing role where you can leverage your skills to enhance customer satisfaction. Your ability to communicate effectively is key, as you will represent the customer’s voice within the organization, ensuring their needs are met and understood. You are adept at building relationships and have a knack for understanding complex technical concepts, which allows you to bridge the gap between customers and the product team. Your focus on customer retention and revenue growth drives your performance, and you are motivated by the success of your clients. You understand the importance of product adoption and are committed to helping customers realize the full potential of Cloudinary's offerings.

What you'll do

In this role, you will be the primary point of contact for all things Cloudinary, guiding customers through their journey with our products. You will communicate product capabilities clearly and effectively, ensuring that customers are aware of all features and benefits available to them. Your success will be measured by your ability to retain customers and drive both revenue growth and product adoption. You will work closely with various teams within the organization to relay customer feedback and advocate for their needs, ensuring that our products evolve in a way that meets market demands. You will also be responsible for developing strategies to enhance customer engagement and satisfaction, utilizing data and insights to inform your approach. Your role will involve regular check-ins with customers to assess their satisfaction and identify opportunities for upselling or cross-selling additional services. You will collaborate with the sales and product teams to ensure a seamless experience for customers from onboarding through to ongoing support.

What we offer

At Cloudinary, we offer a dynamic work environment where you can grow your career while making a significant impact on our customers' success. You will have the opportunity to work with cutting-edge technology and be part of a team that values innovation and collaboration. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse perspectives contribute to our success. Our culture promotes continuous learning and development, providing you with the resources you need to excel in your role and advance your career.