About CarGurus
The smarter way to buy and sell cars
Key Highlights
- Over 5 million car listings available for comparison
- Founded in 2006 and headquartered in Cambridge, MA
- $150 million+ raised in funding from investors like Accel Partners
- Serves millions of users monthly, connecting buyers and sellers
CarGurus, headquartered in Cambridge, Massachusetts, is a leading automotive research and shopping platform that helps users compare over 5 million listings for new and used cars. Founded in 2006, CarGurus has raised over $150 million in funding and serves millions of monthly users, connecting them ...
🎁 Benefits
CarGurus offers competitive salaries, equity options, flexible PTO, and a remote work policy that supports work-life balance. Employees also benefit f...
🌟 Culture
CarGurus fosters a data-driven culture that prioritizes transparency and customer satisfaction. The company values innovation and encourages employees...
Overview
CarGurus is seeking a Dealer Relations Account Executive to maintain and grow their customer base in the Canada market. You'll analyze performance data and manage accounts to mitigate churn. This role requires strong customer relationship skills and a proactive approach to account management.
Job Description
Who you are
You have a proven track record in account management, ideally within the automotive or technology sectors. Your experience includes maintaining customer relationships and driving growth through effective communication and negotiation strategies. You are data-driven, using performance metrics to inform your decisions and actions. You thrive in a collaborative environment and are passionate about providing exceptional service to clients. You understand the importance of customer retention and are skilled at identifying opportunities for upselling and cross-selling. You are adaptable and can navigate the evolving landscape of the automotive marketplace with ease.
Desirable
Experience in the automotive industry or a related field is a plus. Familiarity with subscription-based business models will help you excel in this role. You are comfortable using CRM tools and performance analytics to track customer engagement and success. A background in sales or business development will enhance your ability to identify new opportunities within existing accounts.
What you'll do
As a Dealer Relations Account Executive at CarGurus, you will focus on maintaining and growing our existing customer base in the Canada market. Your primary responsibilities will include analyzing performance data to understand customer needs and trends. You will engage in re-negotiation of subscription rates to ensure mutual benefit and satisfaction. Your role will also involve prospecting for potential upsell and cross-sell opportunities, actively seeking ways to enhance the value we provide to our clients. You will manage accounts proactively, addressing and resolving any issues that customers may encounter to ensure a seamless experience. Building strong relationships with dealerships will be key to your success, as you will act as their primary point of contact. You will collaborate with internal teams to ensure that customer feedback is integrated into our product offerings and service improvements.
What we offer
At CarGurus, we foster a people-first culture that values kindness, collaboration, and innovation. You will have access to tools and resources that empower your career growth. We believe in the importance of diverse perspectives and encourage you to bring your unique experiences to our team. Our hybrid work model allows for flexibility, ensuring you can balance your professional and personal life effectively. Join us in disrupting the automotive industry and making a meaningful impact on how people buy and sell cars.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at CarGurus.
Similar Jobs You Might Like
Based on your interests and this role
Business Operations
Amazon is hiring a Process Improvement Specialist to support product initiatives for worldwide ReLo Operations. You'll collaborate with various teams to establish and execute pilot and launch plans, requiring proficiency in Excel and SQL.
Program Manager
Amazon is hiring a Senior Program Manager for their Worldwide Returns & ReCommerce team to lead process improvement initiatives. You'll work closely with business and operational partners to standardize processes and improve quality metrics. This role requires strong leadership and strategic thinking skills.
Customer Operations
Voomi Supply is hiring a Part-Time Returns Specialist to efficiently process product returns and maintain inventory accuracy. You'll utilize RF scanners and manage return inspections in the Returns Center.