Customer Operations • Entry-Level

Who you are

You have at least 2 years of customer-facing experience and are passionate about delivering exceptional service. You thrive in environments where you can engage with customers and make a positive impact on their experience. Your ability to communicate effectively and build rapport with customers is key to your success in this role. You are adaptable and willing to work flexible hours, including weekends, to meet the needs of the business. You understand the importance of teamwork and are eager to collaborate with your colleagues to create a positive atmosphere.

What you'll do

As a Customer Service Delivery Advocate at Carvana, you will be the face of the company, delivering happiness to customers during their car-buying journey. You will engage with customers on the driveway, ensuring they have a seamless experience from start to finish. Your role will involve addressing customer inquiries, resolving issues, and providing information about our services. You will also have the opportunity to get involved in local community initiatives, helping to reintroduce happiness into the car-buying process. Your commitment to customer satisfaction will be essential as you work to enhance the overall experience for our customers.

What we offer

Carvana offers a competitive starting hourly rate of $17/hr with significant growth opportunities based on performance. You can expect to see pay increases at regular intervals, with the potential to earn up to $19/hr within your first year. We believe in investing in our team members' success, providing opportunities for career advancement and performance-based incentives. Our culture is centered around growth and support, ensuring that as you develop your skills, you contribute to the company's success. Join us in our mission to transform the car-buying experience and make a meaningful impact in the lives of our customers.