Team Lead • Lead

Who you are

You have a proven track record in operations management, ideally within a fast-paced environment. Your leadership style is hands-on, and you thrive on mentoring and developing team members to achieve their best. You understand the importance of customer satisfaction and are committed to creating a hassle-free experience for customers. You are adaptable and can juggle multiple projects while maintaining a positive team atmosphere.

Desirable

Experience in the automotive industry or a similar field would be a plus. Familiarity with operational metrics and performance indicators can help you drive success in this role. You are open to feedback and continuously seek ways to improve processes and team dynamics.

What you'll do

As the Team Lead in Market Operations, you will be responsible for running the local Carvana hub, ensuring that all operations run smoothly and efficiently. You will lead a team of Customer Advocates, providing guidance and support as they deliver vehicles to customers. Your role will involve market launches, team development, and maintaining high standards of customer service. You will also be responsible for analyzing operational performance and implementing improvements where necessary.

What we offer

Carvana offers a unique work environment where you can make a significant impact on the customer experience. You will be part of a diverse team that values different perspectives and encourages collaboration. We provide opportunities for professional growth and development, ensuring that you have the resources you need to succeed in your role. Join us in transforming the way people buy and sell cars, and be part of a mission-driven company that prioritizes customer satisfaction.