Customer Success Manager • Lead

Who you are

You have a proven track record in managing teams and driving successful project deliveries — your experience includes leading a team of consultants and project managers, ensuring high-quality service delivery and customer satisfaction. You excel in building relationships with clients and stakeholders, fostering trust and collaboration across teams.

Your background in sales and project management equips you with the skills to position and sell services effectively — you understand the nuances of project scoping and service proposal creation, ensuring that customer needs are met while maximizing revenue opportunities. You are adept at engaging with customers, ensuring their loyalty and adoption of the Celonis platform.

You thrive in a fast-paced environment and are comfortable managing multiple projects simultaneously — your organizational skills allow you to prioritize tasks effectively, ensuring timely and successful project deployments. You are passionate about driving measurable business impact and delivering tangible value to clients.

Desirable

Experience in the SaaS industry is a plus, as is familiarity with process intelligence technology — you understand the challenges and opportunities that come with deploying technology solutions in various industry clusters. A background in AI and data-driven decision-making will further enhance your ability to drive customer engagement and satisfaction.

What you'll do

As a Services Manager at Celonis, you will lead a team of 5-10 consultants and project managers, guiding them in delivering successful technology deployments across North America. You will be responsible for driving services sales cycles, including project scoping and service proposal creation, ensuring that customer engagement is strong and effective.

You will partner cross-functionally with sales and value engineering teams to support customer engagement efforts — your role will involve frequent communication with stakeholders to ensure that customer requirements are met and that deployments are executed with a focus on quality and timeliness. You will manage a portfolio of projects, building relationships with the largest and most strategic customers in the region.

Your focus will be on maximizing services revenue and ensuring utilization targets are met — you will position and sell the right services, working closely with sales teams to support ACV land and expand motions. You will also be responsible for ensuring that deployments accelerate time to first value and drive measurable business impact.

What we offer

At Celonis, we believe in unlocking productivity through innovative technology solutions — you will be part of a dynamic team that is at the forefront of process intelligence. We offer a collaborative work environment where your contributions will directly impact our customers' success and satisfaction.

You will have opportunities for professional growth and development, as we encourage you to expand your skills and knowledge in the field of process intelligence and AI. We value diversity and inclusion, and we believe that a diverse team leads to better outcomes for our customers and our company.

Join us at Celonis and help shape the future of business processes — we are looking for passionate individuals who are ready to make a difference and drive success for our clients.