Support Engineer • Mid-Level

Who you are

You have a strong foundation in customer service and technical support, ideally with experience in troubleshooting complex issues. Your communication skills are top-notch, allowing you to effectively liaise between customers and engineering teams. You are eager to grow your career in software development or engineering, showing a promising trajectory towards this goal. You thrive in a collaborative environment and are comfortable participating in a 24/7 on-call rotation, ensuring that customer needs are met promptly and efficiently.

What you'll do

As a Support Engineer II at Checkr, you will be the primary point of contact for customers experiencing technical issues in production. You will handle complex debugging and troubleshooting tasks, requiring a high level of technical expertise. Your role will involve creating and managing escalations in Jira, minimizing resolution times, and increasing the efficiency of engineering engagements. You will draft customer communications and update the company status page, ensuring that customer-facing teams have the necessary information to maintain a superb customer experience. Your contributions will directly impact customer satisfaction and the overall success of Checkr's mission to build trusted workplaces and communities.

What we offer

Checkr provides a dynamic work environment where innovation and problem-solving are at the forefront. You will have the opportunity to work with a diverse team that values collaboration and creativity. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing growth opportunities. Join us in our mission to power safe and fair decisions through our innovative technology and robust data platform.