Customer Operations • Entry-Level

Who you are

You are a mission-driven individual who is passionate about public safety and community engagement. You thrive in a fast-paced environment and are eager to contribute to a team that is dedicated to making the world a safer place. You possess strong communication skills and are comfortable interacting with users to provide support and information. You are adaptable and ready to tackle challenges as they arise, ensuring that users receive timely and accurate alerts.

What you'll do

As a Premium Agent at Citizen, you will play a crucial role in delivering real-time safety alerts to users across the United States. You will engage with the community, providing updates and information that empower individuals to stay informed and safe. Your responsibilities will include monitoring incidents, responding to user inquiries, and collaborating with the team to enhance the app's features and user experience. You will also assist in promoting Citizen's paid products, helping users understand the benefits of services like Citizen Protect and Citizen Plus.

What we offer

Citizen offers a supportive work environment where you can grow your skills and contribute to a meaningful mission. You will have access to various benefits, including paid time off, company holidays, and wellness perks. As part of a dynamic team, you will have the opportunity to make a real impact on public safety and community awareness. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.