Customer Success Manager • Senior

Who you are

You have a proven track record in customer success management, particularly within the healthcare industry, where you've built strong relationships with clients ranging from front-line staff to senior executives. Your ability to articulate value propositions and earn trust is second nature to you, and you thrive on executing against program deliverables. You understand the importance of expanding customer experiences and are skilled at partnering with leadership to drive operational and financial success.

Your experience includes working as a liaison between clients and cross-functional teams, ensuring that customer experiences are seamless and effective. You are adept at managing expectations and delivering results, and you possess excellent communication skills that allow you to navigate complex discussions with ease. You are passionate about creating frictionless experiences and are motivated by the impact your work has on customers.

Desirable

Experience in the identity or technology sectors is a plus, as is familiarity with customer relationship management tools. You are comfortable working in a fast-paced environment and are always looking for ways to improve processes and enhance customer satisfaction.

What you'll do

In this role, you will be responsible for developing and maintaining relationships with healthcare customers, ensuring they receive maximum value from CLEAR's offerings. You will work closely with customer leadership to understand their needs and help design solutions that meet those needs effectively. Your role will involve expanding the use of CLEAR's services within existing customer footprints and implementing new customer experiences that align with their goals.

You will collaborate with internal teams, including business development, project management, product, and technology, to deliver exceptional customer experiences. Your ability to manage the success of customer programs will be crucial, as you will be expected to track progress and report on outcomes. You will also play a key role in contracting and implementation processes, ensuring that all aspects of the customer journey are smooth and efficient.

What we offer

CLEAR offers a dynamic work environment where you can make a significant impact on customer success in the healthcare sector. You will have the opportunity to work with a talented team and engage with top healthcare executives. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to create frictionless experiences and transform the way people live, work, and travel.