About Adjust
The mobile marketing analytics platform for smarter decisions
Key Highlights
- Over 50,000 apps as clients, including Spotify & SoundCloud
- Acquired by AppLovin for approximately $1 billion in 2021
- $255.9 million raised in funding across multiple rounds
- Headquartered in Kollwitzkiez, Berlin, with 501-1000 employees
Adjust is a leading marketing analytics platform specializing in mobile measurement and fraud prevention, headquartered in Kollwitzkiez, Berlin. With over 50,000 apps as clients, including major brands like SoundCloud, Spotify, and Yelp, Adjust empowers digital marketers to optimize their mobile mar...
🎁 Benefits
Adjust offers a comprehensive benefits package including mental health support with qualified therapists, an education budget for continuous learning,...
🌟 Culture
Adjust fosters a culture that emphasizes data-driven decision-making and innovation in mobile marketing. The company is committed to employee well-bei...
Overview
Adjust is hiring a Senior Customer Success Manager to drive customer satisfaction and retention. You'll work closely with clients to ensure they maximize the value of Adjust's analytics suite. This position requires strong interpersonal skills and experience in customer success.
Job Description
Who you are
You have a proven track record in customer success management, ideally with 5+ years of experience in a technology or SaaS environment. You excel at building relationships and have a deep understanding of customer needs, ensuring they receive the best possible service and support. Your ability to communicate effectively with diverse stakeholders allows you to advocate for customers while aligning their goals with the company's objectives.
You are data-driven and analytical, using insights to inform your strategies and decisions. You understand the importance of metrics in measuring customer satisfaction and success, and you are comfortable using analytics tools to track progress and identify areas for improvement. Your commitment to continuous learning and development reflects your dedication to both personal and professional growth.
What you'll do
As a Senior Customer Success Manager at Adjust, you will be responsible for managing a portfolio of key accounts, ensuring they achieve their desired outcomes with our platform. You will act as the primary point of contact for clients, guiding them through the onboarding process and providing ongoing support to help them leverage our analytics tools effectively. Your role will involve conducting regular check-ins, gathering feedback, and proactively addressing any concerns to enhance the customer experience.
You will collaborate closely with cross-functional teams, including sales, product, and engineering, to ensure that customer feedback is communicated and acted upon. By understanding customer pain points and success stories, you will contribute to the development of best practices and resources that empower clients to maximize their use of Adjust's solutions. Your insights will also help shape product enhancements and new features that align with customer needs.
What we offer
At Adjust, we foster a culture of belonging and inclusivity, where every team member's contributions are valued. We offer competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in our mission to empower marketers around the world and be part of a dynamic team that is dedicated to innovation and excellence in app marketing solutions.
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