Account Manager • Senior

Who you are

You have a proven track record in account management, ideally with experience in technology or internet services. Your ability to build strong relationships with partners and customers is key — you understand their needs and work diligently to meet them. You are a curious and empathetic individual, committed to personal development and learning new skills. You thrive in a diverse and inclusive environment, recognizing the value of different perspectives in achieving success.

You possess excellent communication skills, both written and verbal, allowing you to articulate complex ideas clearly and effectively. You are comfortable working in a hybrid environment, balancing remote and in-office collaboration. Your experience in sales or business development equips you with the tools to drive customer engagement and satisfaction.

Desirable

Experience in the internet security or performance industry is a plus. Familiarity with Cloudflare's products and services will help you hit the ground running. A background in technical sales or customer success can enhance your ability to connect with clients and understand their technical requirements.

What you'll do

As a Senior Partner Account Manager at Cloudflare, you will play a crucial role in helping our customers adopt our services and create exceptional internet-enabled experiences. You will collaborate with various teams, including sales, customer success, and engineering, to ensure that our partners receive the support they need to succeed. Your responsibilities will include managing relationships with key partners, understanding their business objectives, and aligning Cloudflare's solutions to meet those goals.

You will be responsible for driving customer engagement and satisfaction, ensuring that our partners are fully utilizing Cloudflare's products and services. This may involve conducting regular check-ins, providing training and resources, and addressing any concerns that arise. You will also work closely with the sales team to identify new opportunities for growth within existing accounts.

In this role, you will leverage your interpersonal skills to foster strong relationships with partners, acting as their primary point of contact within Cloudflare. You will be expected to understand their needs deeply and advocate for them within the organization, ensuring that their feedback is heard and acted upon.

What we offer

At Cloudflare, we offer a dynamic and inclusive work environment where you can grow your career. We provide opportunities for professional development and encourage you to pursue new skills and knowledge. Our culture values diversity and collaboration, and we believe that a diverse team leads to better outcomes for our customers.

You will have access to a range of benefits designed to support your well-being and work-life balance. We recognize the importance of flexibility in today's work environment, which is why we offer hybrid working arrangements. Join us in our mission to help build a better Internet and make a meaningful impact in the world.