Customer Success Manager • Senior

Who you are

You have a proven track record in customer success management, ideally with experience in technology or SaaS environments. Your ability to build strong relationships with clients is paramount, as you will be their primary point of contact and advocate within Cloudflare. You are empathetic and curious, always striving to understand your customers' needs and challenges. You thrive in a collaborative environment, working closely with cross-functional teams to ensure customer satisfaction and success. Your communication skills are exceptional, allowing you to articulate complex concepts clearly and effectively to diverse audiences. You are committed to continuous learning and personal development, eager to grow alongside your team and the company.

What you'll do

As a Senior Customer Success Manager at Cloudflare, you will be responsible for onboarding new customers and ensuring they derive maximum value from our services. You will proactively engage with clients to understand their goals and challenges, providing tailored solutions and guidance. You will collaborate with sales, engineering, and product teams to advocate for customer needs and drive product improvements. Your role will involve conducting regular check-ins and business reviews with clients to assess their satisfaction and identify opportunities for upselling or cross-selling additional services. You will also develop and implement strategies to enhance customer engagement and retention, leveraging data and feedback to inform your approach. Your success will be measured by customer satisfaction scores, retention rates, and the overall growth of your accounts.

What we offer

At Cloudflare, we offer a dynamic and inclusive work environment where you can thrive. You will have access to professional development resources and opportunities to enhance your skills. We believe in the importance of work-life balance and provide flexible working arrangements to support your needs. Our culture is built on collaboration and innovation, and we encourage you to bring your unique perspective to the team. Join us in our mission to help build a better Internet and make a meaningful impact in the world.